At NakaiBeauty, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Returns
Products may be returned within 7 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, we cannot accept returns on opened or used skincare products.
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 7–10 working days.
Shipping fees are non-refundable.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
If you need an exchange, please contact us within 48 hours of receiving your order.
4. How to Request a Return/Refund
Email us at teamnakaibeauty@gmail.com with your order number, reason for return, and proof of purchase.
Our team will guide you through the process.
5. Non-Returnable Items
Gift cards, sale items, and promotional bundles cannot be returned or refunded.
Founder
I created Nakai Beauty because I know what it feels like to struggle with your skin and not know where to turn. For years, I searched for products that understood me my sensitivity, my breakouts, my insecurities and I realised there are so many people just like me who simply want to feel comfortable and confident in their own skin. Nakai Beauty was born from my healing, my lessons, and my desire to help others feel seen and supported.
